Inn Consultants and Brokers Since 1993

Rick Wolf and Peter Scherman (that’s Rick on the left and Peter on the right) are both experienced speakers who have presented on a range of innkeeping related topics at the state, regional, and national level. They gather and analyze research for the Innkeeping industry and welcome the opportunity to share it with others. Contact Us

The B&B Team

An Innkeeper’s Journey

The B&B Team loves to hear from our Better Way to Learn Innkeeping Seminar graduates. Especially when they have made the journey from aspiring to real time! We got an email from Yoshio and Diane Endo, new innkeepers of The Inn at Ormsby Hill in Manchester Vermont that tells a great story. One year from Seminar week-end to paper cup. Paper cup?…read on.

Hi to The B&B Team,

It’s been a year of wild and exciting events since we took the Aspiring Innkeeper Seminar in Kennebunkport in November 2011. Follow our exciting time line:

November – Wow we are the oldest couple at the seminar…Anders Greta Lisa this is not a retirement business, Rick says.

December – Put Hawaii condo on the market and we will use proceeds of the sale for down payment on a B&B.Aloha

January – Sold! It took 37 days and 55 showings.

February – Our first search took us to the Berkshires and Southern Vermont. Think we found one.Flight

March – Financial due diligence and letter of intention sent to seller.

April – Purchase and sale agreement signed by both parties.

May – Inspection, inspection, inspection.B´elton John

June – Bank financing. It’s not over until the fat lady sings…

July – The sellers served breakfast and did check-outs in the morning. We came in the afternoon and did check-ins and served breakfast the next morning. We’re innkeepers!

August – Central air conditioner failure in 90 degree weather…quick go get three window units by 3 pm.

September – Water pump stopped working last night…It was determined that the well pump failed at 7am on Friday…Well is 520 feet deep! We are expecting a full house this week-end…Panic time! Can they fix it by 3pm check-in time or must we turn away guests? The incredible plumber’s team replaced the well pump by 3:20 on Friday!Plumbers Crack

October – there are never enough Ormsby Hill mugs as everyone is taking them to their room for their first cup of coffee in the morning. Solution…provide a paper cup so they don’t need to bring cups back. Brilliant!Day 141/365 Coffe

November – Successfully finished the peak foliage season with October occupancy of 73%

Thanks to The B&B Team for introducing us to the wonderful life of innkeeping! this was certainly a year to remember. It was not possible without your help and friendship. Thank you so much for sharing your wisdom and passion for B&B’s. Many Happy Returns, Yoshio and Diane

We are so thankful for our many clients who become successful innkeepers, thankful for their faith in The B&B Team and for their friendship. It is a wonderful and exciting journey for us to participate in and witness also.  For those who take our seminars and decide not to take this journey we are also thankful. Innkeeping is a wonderful profession but is not for everyone.  We want our seminar graduates to become educated and well informed so they are able to make informed decisions. So when we receive such positive feedback like this email from Yoshio and Diane our paper cup runneth over!

Thank You

Photographs were added by blog author and don’t represent any real plumbers from Vermont!


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