Remember William Buckley Jr., the conservative political commentator and author? He had a command for the English language unlike no other. Here is what he wrote in an essay about why people don’t complain face to face. “…we are all increasingly anxious in America to be unobtrusive, we are reluctant to make our voices heard, […]
Guest Complaints:Face to Face or Facebook Read More »
At the recent PAII New England Conference we met Cheryl Heldt from International Payment Solutions. She had recently written an article entitled; ‘Eight Mistakes Innkeepers Make – On Their Credit Card Processing’. I would like to pass on some helpful information from this article as well as a few helpful tips from another CC processing
Credit Card Processing – Are You Paying too Much? Read More »
We all need to laugh sometimes or a great deal. Rick and I are fortunate to have a brother-in-law who makes us laugh a lot. Just before we bought our bed and breakfast we were staying with my sister and brother-in-law over the holidays. We were presented with the following on our departure. We still laugh out loud whenever we
Travel & Leisure Magazine publishes an annual survey where their readers are invited to vote on ‘America’s Favorite Cities’. Recently the ‘winners’ of a sub category ‘America’s Best Cities for Hipsters’ was revealed. The survey participants were asked to rank 35 metropolitan cities on culturally relevant features like live music, coffee bars and independent boutique businesses.
H is for Hipsters, Hepcats and Hippies Read More »
The Class of 2012, Bloomsburg, Pennsylvania, graduated from the “Better Way to Learn Innkeeping” aspiring innkeeping workshop yesterday. Held at The Inn at Turkey Hill, six attendees spent 3 days at this seminar designed to help those with the innkeeping dream to investigate the path to inn ownership which is often laden with speed bumps, roadblocks
Take the Fear Out of Learning Innkeeping Read More »
Bed and breakfasts offer a quaint, intimate, and less expensive alternative to larger hotels for the North American traveler. However, if you run a bed and breakfast you probably don’t have a lot of time to think about how to market your accommodations, improve your online reputation, and grow your business within your local community.
Best Apps for Marketing Your B&B Read More »
The professional concierge organization, Les Clefs d’Or, has been around since 1929 and you may have known or guessed, was formed in France. The crossed golden keys a member earns is quite prestigious, there are only 650 in the United States and about 3500 worldwide. The organization is strictly a hotel service organization. Sorry, no
L is for Les Clefs d’Or – Keys of Gold Read More »
“There are those of us who travel and those of us who travel to eat.” Kendra Bailey Morris I found this to be a great quote from a travel and food author and blogger I just discovered. She writes with gusto and passion about the food and places she loves. Check out her latest blogs,
Culinary Travel – Marketing Your Culinary Getaways Read More »
Have you ever made an important purchasing decision and then gotten cold feet just before everything was signed, sealed and delivered? Hope not, because this act of retreat can be costly. The reason for cold feet usually results from the lack of doing due diligence. In general terms due diligence is defined as ‘a
D is for Due Diligence Read More »
Transparency, Honesty and Value. These are the key words that describe what today’s business traveller wants from their lodging choice. This comes directly from a recent article titled; “Hotels try harder to woo business customers’ These three words best describe what top producing bed and breakfast innkeepers strive hard to provide for their guests, leisure
B is for Better Way to Stay…for Business Travellers Read More »
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