Innkeeping Business

Greetings from icy New England and one plug for the locals…..Go Pats!  Speaking of the Patriots, what a great example of branding and the excellence that the brand represents.  The first time ever that an NFL team has gone 18-0 with the possibility of 19-0! Trying to draw parallels between the small lodging industry and […]

We have just returned from the Mid-Atlantic Innkeeper’s Conference in Natural Bridge, Virginia. A privately organized conference that included innkeepers from several state associations including Virginia, West Virginia, Maryland and Pennsylvania, and a robust group of aspiring innkeepers who were lead by David Caples of Lodging Resources Workshops, there was great representation from a cross

Amenities:  Attractive extras.  The features that, when taken together, make a B&B attractive to guests or customers. Above and beyond "attractive extras", the amenities you make available in your bed and breakfast should exceed your guests’ expectations and create that ever desirable WOW factor.  Inn amenities transcend soaps and shampoos and include everything from beach

It’s that time of year again. Just one week until Christmas! Unlike other years, my wife and I are pretty relaxed. Peggy is a wonderful organizer, and we got the shopping done early; it’s all wrapped. Cards went out (a first for us!) and the tree is decorated and lit. We’ve even had some time

Here it is Monday noon and the entire week beginning last Monday seems like a nonstop event….sound familiar?  Monday and Tuesday, Jan & I were attending and participating in the 86th Annual Meeting & Conference of the Maine Innkeepers Association.  Kudos to our association’s Executive Director Greg Dugal and his capable staff for mounting another

When you’re in business as we are, you get all kinds of email newsletters on a daily basis. Most of the ones I get are either related to real estate or hospitality, the focus of our business. There are lots of articles that aren’t worth much, or aren’t relevant to the integrated work we do

Innkeepers are a great group of people and when you get meet one who clearly "Gets It", it opens a dialog that is as rewarding as it is enjoyable.  Dick Matthews, who along with his wife Pam, are the Innkeepers for The Hummingbird Inn just wrote an article for PAII’s monthly Innkeeping Newsletter that in

Hospitality is all about people.  People we know and love, people we’ve never seen before, even people we hope to never see again! I am reminded of the tasks of the Innkeeper as my wife and I wrap up ten days with our daughter and grandson visiting from Costa Rica.  Like all good parents expecting