Inn Consultants and Brokers Since 1993

Rick Wolf and Peter Scherman (that’s Rick on the left and Peter on the right) are both experienced speakers who have presented on a range of innkeeping related topics at the state, regional, and national level. They gather and analyze research for the Innkeeping industry and welcome the opportunity to share it with others. Contact Us

The B&B Team

Posts Tagged ‘innkeeping business’

A Better Way to Attend the PAII Innkeeping Conference and Trade Show

December 31st, 2013 by Janet Wolf

PAII live business conference

2014 PAII Innkeeping Conference and Trade Show

Found a good article titled ‘5 Reasons to Attend Live Business Conferences’. Some great tips to remind us all why it is a good and healthy business choice to attend a live business conference. A great way to start the New Year!

Here is my spin on these tips.

1. Learn. The opportunity for education is incredible. There are some great online webinars that PAII and others make available. But the opportunity to get your face away from your computer screen and connect face-to-face at a live business conference. Priceless. See, feel, touch and absorb. Be a sponge!

2. Networking. With your fellow innkeepers which is most valuable, but also connecting with vendors. Building relationships with them that will be ongoing throughout your career. It is not only the product that fits your business brand, it is also the confidence you have for the people who represent the product. Find vendors that you connect with on an emotional level, the product and the people.

The B&B Team at live business conference

No better place to meet Face to Face

3. Discover your strengths and weaknesses. Networking with your peer innkeepers can help you discover what other innkeepers are doing well. Gather information on what you see as their strengths and incorporate them into your business. You can also pick up on mistakes that innkeepers have made and file them away, making sure you don’t make the same mistakes.

4. Be open minded. When you decide to attend you are probably already in a learning and networking mode. Keep that attitude throughout the conference. Be that sponge.

5. You are taking a break from your day to day innkeeping routine. That is reason enough to attend! The activity and buzz of a well-run conference can stimulate and ‘can help you spark your creativity, develop new ideas and think in innovative ways.’ One of the first tips Rick and I got as newbie innkeepers at our first conference was… if you come away with just one idea to stimulate and ultimately improve your business, it is worth the trip.

Conclusion and final advice from the author.

“If you invest the time and money to attend a live event that offers value for your small business, you can almost guarantee that you will return home with new tools, valuable contacts and a renewed approach that will help you manage and grow your business better than before.”

If you can embrace all these 5 tips you will be on the road to improving your business. Just one idea! But I bet you will come back with more. The B&B Team will be there, stop by our booth. We love sponges!

6. I forgot there is another reason. You get to go to Charleston, South Carolina.

Charleston SC location for PAII live business conference

Beautiful Charleston, South Carolina

Thanks for Listening,

Janet Wolf


Are You Nearsighted?

July 31st, 2012 by Janet Wolf

myopiaAre you nearsighted? If you think you may be, you would probably go get your eyes checked, then go to the optometrist and get some glasses. Easy! But what about your business? How do you see it, from near or far, or both? The B&B Team talks a lot about how important it is to have an eye for details, from housekeeping to plate presentation and beyond. We also talk about the ‘big picture’, knowing where your business is headed and knowing that your actions are all working towards your business goal. With the big picture clearly in mind, every decision you make is made with your business goal in mind. These decisions must support and advance your business, not hinder it.

Successful innkeepers need to be detail oriented AND goal oriented. But you don’t want the details to get in the way of seeing into the future, you don’t want the future to become blurry. It is all about clarity.

Some innkeepers often get so close to their everyday ‘detail oriented’ work that they don’t see what is obvious to someone else, especially their guests. They put on virtual blinders and charge ahead doing the same things they’ve always done, getting the same results. Is this you? We have all done this in our lives at times, in school, in sports AND in business. But we can’t afford to keep doing the same ol’ thing over and over again even if that ‘thing’ was successful at one point in time. When do you know this is happening? When you start feeling stale, stagnant, bored and when your Inn starts looking tired, old and saggy. Pretty harsh words but you get the point. Time to get moving, take off the blinders and change the view.

The B&B Team is often called by innkeepers who know their business is in a stagnant mode but don’t know why or how to move forward. We have gone in and done what we call our ‘Inn Tune-Up’. Here are just a few of the details we cover.

  • We will observe your property on the outside just as a new guest would to improve your visibility.
  • Operations efficiency observations include housekeeping, laundry and repairs and maintenance.
  • We will look at your financials for efficiency in the areas of record keeping, tracking systems, chart of accounts and expenditures.

The list goes on. But what about the ‘big picture’ mentioned before? If your vision has become blurred you may want to go back and take a look at your business plan, look it over and even rewrite some parts. Some of the goals you wrote down may have changed. You may need to refocus those goals. If you never wrote a business plan it is not too late.

In any business it can be perilous to take your sight off the ‘big picture’. We are in the hospitality business, which covers a much broader spectrum, a much bigger picture. Even though your bed and breakfast  may be small in size it doen’t mean you have to think small. This nearsighted mindset will lead to complacency and eventually lead to loss of sight of what your guests want. So take a look inside and out and if you want another set of eyes you know who you can call, and it is not the Ghostbusters.

Thanks for listening.

Janet Wolf