Service with a Smile ;>}

Innkeeping Business /

As innkeepers we always provide service with a smile, right? In The B&B Team’s Aspiring Innkeepers Seminars we spend a good deal of time discussing service. We ask our attendees questions like… Is the customer always right? After some discussion, our response is NO, the customer is not always right. Thankfully that rude and offensive guest […]

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