Inn Consultants and Brokers Since 1993

The B&B Team

Rick Wolf and Peter Scherman (that’s Rick on the left and Peter on the right) are both experienced speakers who have presented on a range of innkeeping related topics at the state, regional, and national level. They gather and analyze research for the Innkeeping industry and welcome the opportunity to share it with others. Contact Us

Posts Tagged ‘service with a smile’


Service with a Smile ;>}

April 4th, 2017 by Janet Wolf

As innkeepers we always provide service with a smile, right? In The B&B Team’s Aspiring Innkeepers Seminars we spend a good deal of time discussing service. We ask our attendees questions like… Is the customer always right? After some discussion, our response is NO, the customer is not always right. Thankfully that rude and offensive guest […]

  • PAII
  • AIHP
  • Stay Local
»