Inn Consultants and Brokers Since 1993

The B&B Team

Rick Wolf and Peter Scherman (that’s Rick on the left and Peter on the right) are both experienced speakers who have presented on a range of innkeeping related topics at the state, regional, and national level. They gather and analyze research for the Innkeeping industry and welcome the opportunity to share it with others. Contact Us

Archive for the ‘Operations’ Category


Breakdown of Communication in the Digital Age

July 19th, 2018 by Janet Wolf

  Have you experienced a breakdown in communications in the digital age? We have come a long way from the Pony Express or the carrier pigeon as a way of communicating, or have we? Email is and has been the most universal mode of communication for business. It is good and efficient in many ways. […]

‘No Problem’ or ‘You’re Welcome’?

August 25th, 2015 by Janet Wolf

‘No problem’. This catch phrase has not only caught on but has become a rampant virus! Last year at the Maine Innkeepers Association Annual Meeting & Conference the opening seminar speaker was principal and founder of Quality Management Services Judy Z. King. Creating guest loyalty was the topic. The part I recall over all were her […]

Booking Online or Phone – It’s still 50/50

February 26th, 2015 by Janet Wolf

  With the popularity and convenience of booking online, the ‘art’ of taking a phone reservation may not seem as important as it once was. Communicating by email, smart phone messaging, twitter, Facebook has reduced actual talking on the phone.  I hear some people say they don’t like talking on the phone anymore! But if you are an […]

Credit Card Processing – Are You Paying too Much?

June 1st, 2012 by Janet Wolf

At the recent PAII New England Conference we met Cheryl Heldt from International Payment Solutions. She had recently written an article entitled; ‘Eight Mistakes Innkeepers Make – On Their Credit Card Processing’. I would like to pass on some helpful information from this article as well as a few helpful tips from another CC processing […]

Take the Fear Out of Learning Innkeeping

May 7th, 2012 by Scott Bushnell

The Class of 2012, Bloomsburg, Pennsylvania, graduated from the “Better Way to Learn Innkeeping” aspiring innkeeping workshop yesterday.  Held at The Inn at Turkey Hill, six attendees spent 3 days at this seminar designed to help those with the innkeeping dream to investigate the path to inn ownership which is often laden with speed bumps, roadblocks […]

Best Apps for Marketing Your B&B

April 26th, 2012 by Peter Scherman

Bed and breakfasts offer a quaint, intimate, and less expensive alternative to larger hotels for the North American traveler. However, if you run a bed and breakfast you probably don’t have a lot of time to think about how to market your accommodations, improve your online reputation, and grow your business within your local community.

K is for the 5 Keys to a Strong Business at your Bed and Breakfast

February 28th, 2012 by Scott Bushnell

Marilyn and I had the good fortune this past weekend to work with 9 excited aspiring innkeepers at our A Better Way to Learn InnkeepingTM  seminar held at the Wayside Inn B&B in Ellicott City, Maryland.  What a great group!  We laughed and networked with Bill and Charlotte Schmickle of the Flag House in Annapolis but […]

T is for Trust…Especially Between an Inn Seller and Buyer

January 11th, 2012 by Scott Bushnell

Just yesterday I received a call from an innkeeper with whom I have had a relationship who was considering selling his inn, a 7 room bed and breakfast inn in a nearby state.  Just what we do!  Thanks for the call!   We opened up a dialog about the inn, its size, its location, discussed the process, […]

C is for Cost of Doing Business

September 27th, 2011 by Janet Wolf

Jay Karen’s Video Blog and the following posts on the PAII Forum got my brain a racin’. Like Jay we at The B&B Team visit many Inns and are also a witness to the good, the great and the not so terrific.  On the subject of hangers let me first reveal a story from my […]

Sustainable Tourism’s New Travel Care Code

June 2nd, 2011 by Janet Wolf

Memorial Day serves as the official kick off of the busy summer travel season. The B&B Team hopes you all had a successful start to the season! There are more than 1.5 billion ‘person trips’ made in the US for leisure each year. That is a lot of individuals making an impact on your destination location’s environment. […]

Inn Tune-Up – Better Way to Improve

April 15th, 2011 by Janet Wolf

If you check out your Thesaurus (thanks to Microsoft Word it is just a few clicks away) the word ‘better’ offers a few similar adjectives and one is ‘Improved’. Innkeepers are constantly improving their properties, at least they should be. In Jay Karen’s recent Key Notes article in the Winter IQ magazine he boldly and justly […]

An Inn Tune-up for Your Bed and Breakfast

July 27th, 2010 by Peter Scherman

by Peter Scherman Innkeepers are the best when it comes to delivering a great experience for their guests. Smiles come easily, breakfast is delicious, and the world just looks, well, rosy. Or does it? On the best of days even the best inns, as we well know, aren’t perfect. But if perfection is what you […]

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