Inn Consultants and Brokers Since 1993
We are experienced speakers who have presented on a range of innkeeping related topics at the state, regional, and national level. We gather and analyze research for the Innkeeping industry and welcome the opportunity to share it with others. Contact Us
March 10th, 2023 by Eben Viens
Experience is the heart and driving economic force of our special segment of the hospitality and tourism industry. If we can all agree on this statement, in some form, our success should be based on the ability to expand and elevate the experience of guests as they start the research and booking process, through their […]
July 19th, 2018 by Eben Viens
Have you experienced a breakdown in communications in the digital age? We have come a long way from the Pony Express or the carrier pigeon as a way of communicating, or have we? Email is and has been the most universal mode of communication for business. It is good and efficient in many ways. […]
August 25th, 2015 by Eben Viens
‘No problem’. This catch phrase has not only caught on but has become a rampant virus! Last year at the Maine Innkeepers Association Annual Meeting & Conference the opening seminar speaker was principal and founder of Quality Management Services Judy Z. King. Creating guest loyalty was the topic. The part I recall over all were her […]
February 26th, 2015 by Eben Viens
With the popularity and convenience of booking online, the ‘art’ of taking a phone reservation may not seem as important as it once was. Communicating by email, smart phone messaging, twitter, Facebook has reduced actual talking on the phone. I hear some people say they don’t like talking on the phone anymore! But if you are an […]
June 1st, 2012 by Eben Viens
At the recent PAII New England Conference we met Cheryl Heldt from International Payment Solutions. She had recently written an article entitled; ‘Eight Mistakes Innkeepers Make – On Their Credit Card Processing’. I would like to pass on some helpful information from this article as well as a few helpful tips from another CC processing […]
May 7th, 2012 by Scott Bushnell
The Class of 2012, Bloomsburg, Pennsylvania, graduated from the “Better Way to Learn Innkeeping” aspiring innkeeping workshop yesterday. Held at The Inn at Turkey Hill, six attendees spent 3 days at this seminar designed to help those with the innkeeping dream to investigate the path to inn ownership which is often laden with speed bumps, roadblocks […]
April 26th, 2012 by Peter Scherman
Bed and breakfasts offer a quaint, intimate, and less expensive alternative to larger hotels for the North American traveler. However, if you run a bed and breakfast you probably don’t have a lot of time to think about how to market your accommodations, improve your online reputation, and grow your business within your local community.
February 28th, 2012 by Scott Bushnell
Marilyn and I had the good fortune this past weekend to work with 9 excited aspiring innkeepers at our A Better Way to Learn InnkeepingTM seminar held at the Wayside Inn B&B in Ellicott City, Maryland. What a great group! We laughed and networked with Bill and Charlotte Schmickle of the Flag House in Annapolis but […]
January 11th, 2012 by Scott Bushnell
Just yesterday I received a call from an innkeeper with whom I have had a relationship who was considering selling his inn, a 7 room bed and breakfast inn in a nearby state. Just what we do! Thanks for the call! We opened up a dialog about the inn, its size, its location, discussed the process, […]
September 27th, 2011 by Eben Viens
Jay Karen’s Video Blog and the following posts on the PAII Forum got my brain a racin’. Like Jay we at The B&B Team visit many Inns and are also a witness to the good, the great and the not so terrific. On the subject of hangers let me first reveal a story from my […]
June 2nd, 2011 by Eben Viens
Memorial Day serves as the official kick off of the busy summer travel season. The B&B Team hopes you all had a successful start to the season! There are more than 1.5 billion ‘person trips’ made in the US for leisure each year. That is a lot of individuals making an impact on your destination location’s environment. […]
April 15th, 2011 by Eben Viens
If you check out your Thesaurus (thanks to Microsoft Word it is just a few clicks away) the word ‘better’ offers a few similar adjectives and one is ‘Improved’. Innkeepers are constantly improving their properties, at least they should be. In Jay Karen’s recent Key Notes article in the Winter IQ magazine he boldly and justly […]
