by Janet Wolf of The B&B Team We were very fortunate in our innkeeping career to have had wonderful housekeepers who always went above and beyond their job description. One in particular stands out. She once told me that she would stand at the doorway of a room after she was finished cleaning and ‘critique’ […]
Guest Room Staging, The Innkeeper’s Art Read More »
by Janet Wolf of The B&B Team A warm and inviting, well appointed and soothing sanctuary. Isn’t that what every innkeeper wants to provide for their guests? How do you achieve that? Interior design can be a daunting task and choosing the right style for your inn is a very personal and individual journey. I
A Soothing Sanctuary: Room Design That Works Read More »
This week I had the opportunity to attend the 2nd Annual Hotel Sales Strategy Conference in Washington, DC hosted and presented by HSMAI, the Hospitality Sales and Marketing Association International, of which I am a member. There were fewer that 100 people representing some of the leading hotel and hospitality names in the industry as
Hospitality’s Common Challenges Read More »
Every bed & breakfast inn that is even remotely serious about attracting guests has a website, right? Well, most do. Are all inn sites created equally? Thankfully, no. Can most websites be improved? Thankfully, yes! What is one of the key elements missing from most bed & breakfast inn websites, even some of those that
Inn Photography, A Tool for Success Read More »
When innkeepers take a reservation from a repeat guest or learn that a new reservation was referred by a previous guest, it’s always a good thing. The higher the percentage of repeat and referral guests, the better, because word of mouth advertising costs nothing. Or does it? In the day to day reality of most
Word-of-Mouth Marketing Read More »
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