Experience is the heart and driving economic force of our special segment of the hospitality and tourism industry. If we can all agree on this statement, in some form, our success should be based on the ability to expand and elevate the experience of guests as they start the research and booking process, through their […]
Elevating the Guest Experience in 2023 Read More »
Have you experienced a breakdown in communications in the digital age? We have come a long way from the Pony Express or the carrier pigeon as a way of communicating, or have we? Email is and has been the most universal mode of communication for business. It is good and efficient in many ways.
Breakdown of Communication in the Digital Age Read More »
‘No problem’. This catch phrase has not only caught on but has become a rampant virus! Last year at the Maine Innkeepers Association Annual Meeting & Conference the opening seminar speaker was principal and founder of Quality Management Services Judy Z. King. Creating guest loyalty was the topic. The part I recall over all were her
‘No Problem’ or ‘You’re Welcome’? Read More »
With the popularity and convenience of booking online, the ‘art’ of taking a phone reservation may not seem as important as it once was. Communicating by email, smart phone messaging, twitter, Facebook has reduced actual talking on the phone. I hear some people say they don’t like talking on the phone anymore! But if you are an
Booking Online or Phone – It’s still 50/50 Read More »
At the recent PAII New England Conference we met Cheryl Heldt from International Payment Solutions. She had recently written an article entitled; ‘Eight Mistakes Innkeepers Make – On Their Credit Card Processing’. I would like to pass on some helpful information from this article as well as a few helpful tips from another CC processing
Credit Card Processing – Are You Paying too Much? Read More »
The Class of 2012, Bloomsburg, Pennsylvania, graduated from the “Better Way to Learn Innkeeping” aspiring innkeeping workshop yesterday. Held at The Inn at Turkey Hill, six attendees spent 3 days at this seminar designed to help those with the innkeeping dream to investigate the path to inn ownership which is often laden with speed bumps, roadblocks
Take the Fear Out of Learning Innkeeping Read More »
Bed and breakfasts offer a quaint, intimate, and less expensive alternative to larger hotels for the North American traveler. However, if you run a bed and breakfast you probably don’t have a lot of time to think about how to market your accommodations, improve your online reputation, and grow your business within your local community.
Best Apps for Marketing Your B&B Read More »
Marilyn and I had the good fortune this past weekend to work with 9 excited aspiring innkeepers at our A Better Way to Learn InnkeepingTM seminar held at the Wayside Inn B&B in Ellicott City, Maryland. What a great group! We laughed and networked with Bill and Charlotte Schmickle of the Flag House in Annapolis but
K is for the 5 Keys to a Strong Business at your Bed and Breakfast Read More »
Just yesterday I received a call from an innkeeper with whom I have had a relationship who was considering selling his inn, a 7 room bed and breakfast inn in a nearby state. Just what we do! Thanks for the call! We opened up a dialog about the inn, its size, its location, discussed the process,
T is for Trust…Especially Between an Inn Seller and Buyer Read More »
Jay Karen’s Video Blog and the following posts on the PAII Forum got my brain a racin’. Like Jay we at The B&B Team visit many Inns and are also a witness to the good, the great and the not so terrific. On the subject of hangers let me first reveal a story from my
C is for Cost of Doing Business Read More »
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