The focal point of a guest room is the bed. I have always proposed that the bed should be the utmost enticement for a weary traveller’s eyes, for it most likely is the first thing they see when entering the room. A major part of the experience you provide for your guest is the sleep experience. What I call the Ahhh factor. A sagging mattress, tired pillows, wrinkled linens and out of date fabric patterns are not contributing to A Better Way to Stay.
In a recent issue of Hotel Business there was an article about The Benjamin Hotel, a boutique hotel in New York City that recently completed a comprehensive renovation. The general manager said, “When it comes to the guestrooms, everything we do revolves around sleep and a good night’s sleep is all about comfort.” We all want that and the best innkeepers out there go above and beyond to achieve that high level of comfort. Besides the 500 thread count Egyptian cotton linens and sateen down duvets, this property also offers a ‘Sleep Program’ that includes recommendations for pillows, a sleep-inducing massage and a night time snack. That sounds like an opportunity for a great package to me!
Like so many fashion trends, dressing a bed changes with the times. The mutible decorative pillow look with huge down comforters and lacy canopies was a wonderful look, the important word here is ‘was’. In its place a bed with crisp, clean lines, white or cream linens accented with a splash of color is a look that we see more and more of today.
Take a look at these two examples of beds I believe any guest would love to fall into.
So why should an innkeeper change their look and feel of their beds on a regular basis as well as the overall look and feel of their décor? Guests expectations are constantly changing, whether it is Gen Y or the over 60 crowd. We all like new and fresh. All of us at The B&B Team believes it is very important that innkeepers strive to meet today’s consumer’s needs. A new and fresh design can increase your guests’ intent to stay thus increase your bottom line. That’s reason enough.