Inn Consultants and Brokers Since 1993
We are experienced speakers who have presented on a range of innkeeping related topics at the state, regional, and national level. We gather and analyze research for the Innkeeping industry and welcome the opportunity to share it with others. Contact Us
November 8th, 2018 by Eben Viens
All of us at The B&B Team often talk about the importance of good architectural photography for your website in our Better Way to Learn Innkeeping Seminars. We mention that we like to see good photos of breakfasts on websites. We say, ‘It is half of who you are, bed and breakfast. Show us what […]
May 9th, 2013 by Eben Viens
From time to time The B&B Team publishes articles we feel are relevant to the innkeeping community. Innkeepers often share information about their ever increasing number of guests with food allergies. This is a very popular thread on the PAII Forum. But what about guests with air born allergies? The following article by Elise Redmann […]
January 21st, 2013 by Eben Viens
Whether this is your first PAII conference or your umpteenth, the upcoming 2013 conference in Las Vegas promises to be be quite entertaining. I know that Jay Karen and the entire staff are gearing up and making last minute plans. Take a look, here they are looking so cool, ready to take over Vegas. There […]
January 10th, 2013 by Eben Viens
Once upon a time there was a man by the name of Norman T. Simpson. He travelled the roads of our vast country and wrote of the unique country inns he visited. He talked with the innkeepers and the guests and quoted their words of wisdom and advice. His comments were light hearted and full […]
October 9th, 2012 by Eben Viens
There was a recent thread on the PAII Forum initiated by Scott Thomas, innkeeper at the Brewster House Bed and Breakfast in Freeport, Maine. Quoting Scott; “Just received a solicitation to become a member of Airbnb (for “free”). …they offered to create a free listing for us, then we could log in and change things.” This really got […]
August 14th, 2012 by Eben Viens
As many of you already know, over the past few years on Veterans Day, B&B’s and Inns across the US have offered active and retired veterans free lodging for one night. This was started a few years ago as a grass roots program by an innkeeper in West Virginia that has taken off. 2012 should […]
June 1st, 2012 by Eben Viens
At the recent PAII New England Conference we met Cheryl Heldt from International Payment Solutions. She had recently written an article entitled; ‘Eight Mistakes Innkeepers Make – On Their Credit Card Processing’. I would like to pass on some helpful information from this article as well as a few helpful tips from another CC processing […]
March 5th, 2012 by Eben Viens
When it comes to rates, to increase or not has always been a brooding question for innkeepers and a subject of much discussion, especially in tough economic times. In a recent PAII Forum thread the subject of raising rates was introduced and many innkeepers took the time to give their opinions and express their own […]
September 27th, 2011 by Eben Viens
Jay Karen’s Video Blog and the following posts on the PAII Forum got my brain a racin’. Like Jay we at The B&B Team visit many Inns and are also a witness to the good, the great and the not so terrific. On the subject of hangers let me first reveal a story from my […]
June 29th, 2011 by Eben Viens
The Lakehouse Inn & Winery in Geneva-on-the-Lake, Ohio is the subject of our second interview with innkeepers who have used Living Social or another of the social commerce sites available. The opportunity for innkeepers to take advantage of these sites to pump up the volume of their business in the off seasons have become more […]
April 15th, 2011 by Eben Viens
If you check out your Thesaurus (thanks to Microsoft Word it is just a few clicks away) the word ‘better’ offers a few similar adjectives and one is ‘Improved’. Innkeepers are constantly improving their properties, at least they should be. In Jay Karen’s recent Key Notes article in the Winter IQ magazine he boldly and justly […]
October 26th, 2010 by Eben Viens
Here in Kennebunkport we have a local family owned restaurant Alisson’s that runs a great business and has been doing it for about 30 years. When we have our Aspiring Innkeeper Seminars here in the Port we always treat our attendees to dinner on Friday to kick off our seminar. Alisson’s serves the locals and […]
