Inn Consultants and Brokers Since 1993

The B&B Team

Rick Wolf and Peter Scherman (that’s Rick on the left and Peter on the right) are both experienced speakers who have presented on a range of innkeeping related topics at the state, regional, and national level. They gather and analyze research for the Innkeeping industry and welcome the opportunity to share it with others. Contact Us

Posts Tagged ‘Trip Advisor’


Blackmail! What You Can Do Before It Happens?

May 1st, 2017 by Janet Wolf

Just say the word, blackmail, and it brings to mind evil images and dark thoughts. The definition of blackmail: ‘…the action, treated as a criminal offense, of demanding money from a person in return for not revealing compromising or injurious information about that person.’ For innkeepers today, it isn’t the demand for money. Blackmail in today’s world […]

Trip Advisor-The Hate/Love Relationship Continues or Does It?

November 16th, 2015 by Janet Wolf

  In the beginning there was Trip Advisor, the review site. A hate/love relationship flourished within the lodging industry including bed and breakfasts. No big news here. ‘Slowly I turned…step by step..inch by inch’… and Trip Advisor became the largest travel related website in the world. For those who could see into the future it became inevitable […]

Guest Complaints:Face to Face or Facebook

June 25th, 2012 by Janet Wolf

Remember William Buckley Jr., the conservative political commentator and author? He had a command for the English language unlike no other. Here is what he wrote in an essay about why people don’t complain face to face. “…we are all increasingly anxious in America to be unobtrusive, we are reluctant to make our voices heard, […]

ORM is for Online Reputation Management

December 12th, 2011 by Janet Wolf

  A simple definition (thanks once again to Wikipedia) is: The practice of monitoring the internet reputation of a person, brand or business with the goal of suppressing negative mentions entirely, or pushing them lower on search engine results pages. I remember in High School it was not a good thing when there was talk about someone having […]

Inn Tune-Up – Better Way to Improve

April 15th, 2011 by Janet Wolf

If you check out your Thesaurus (thanks to Microsoft Word it is just a few clicks away) the word ‘better’ offers a few similar adjectives and one is ‘Improved’. Innkeepers are constantly improving their properties, at least they should be. In Jay Karen’s recent Key Notes article in the Winter IQ magazine he boldly and justly […]

Eastport…Downeast Maine’s Must See Destination!

September 18th, 2009 by Janet Wolf

One of the joys of being part of The B&B Team is the opportunity we have to work with great Innkeepers at great Inns in great locations.  Many of the locations are in well known ‘destination locations’ and some are in less known ‘undiscovered’ locales.  Eastport, Maine is a small town on an island accessible by a causeway and […]

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