Are you nearsighted? If you think you may be, you would probably go get your eyes checked, then go to the optometrist and get some glasses. Easy! But what about your business? How do you see it, from near or far, or both? The B&B Team talks a lot about how important it is to […]
Are You Nearsighted? Read More »
‘Don’t sweat the small stuff’, advice we hear frequently. But with new innkeepers starting off in the height of the season that small stuff can seem awfully BIG. Many of you may recall your first jittery days as innkeepers and can look back with a nostalgic chuckle or two. We received a very expressive email
First Days of Innkeeping Read More »
Remember William Buckley Jr., the conservative political commentator and author? He had a command for the English language unlike no other. Here is what he wrote in an essay about why people don’t complain face to face. “…we are all increasingly anxious in America to be unobtrusive, we are reluctant to make our voices heard,
Guest Complaints:Face to Face or Facebook Read More »
At the recent PAII New England Conference we met Cheryl Heldt from International Payment Solutions. She had recently written an article entitled; ‘Eight Mistakes Innkeepers Make – On Their Credit Card Processing’. I would like to pass on some helpful information from this article as well as a few helpful tips from another CC processing
Credit Card Processing – Are You Paying too Much? Read More »
Travel & Leisure Magazine publishes an annual survey where their readers are invited to vote on ‘America’s Favorite Cities’. Recently the ‘winners’ of a sub category ‘America’s Best Cities for Hipsters’ was revealed. The survey participants were asked to rank 35 metropolitan cities on culturally relevant features like live music, coffee bars and independent boutique businesses.
H is for Hipsters, Hepcats and Hippies Read More »
The professional concierge organization, Les Clefs d’Or, has been around since 1929 and you may have known or guessed, was formed in France. The crossed golden keys a member earns is quite prestigious, there are only 650 in the United States and about 3500 worldwide. The organization is strictly a hotel service organization. Sorry, no
L is for Les Clefs d’Or – Keys of Gold Read More »
“There are those of us who travel and those of us who travel to eat.” Kendra Bailey Morris I found this to be a great quote from a travel and food author and blogger I just discovered. She writes with gusto and passion about the food and places she loves. Check out her latest blogs,
Culinary Travel – Marketing Your Culinary Getaways Read More »
When it comes to rates, to increase or not has always been a brooding question for innkeepers and a subject of much discussion, especially in tough economic times. In a recent PAII Forum thread the subject of raising rates was introduced and many innkeepers took the time to give their opinions and express their own
R is for Rates – To raise or not to raise, that is the question Read More »
Marilyn and I had the good fortune this past weekend to work with 9 excited aspiring innkeepers at our A Better Way to Learn InnkeepingTM seminar held at the Wayside Inn B&B in Ellicott City, Maryland. What a great group! We laughed and networked with Bill and Charlotte Schmickle of the Flag House in Annapolis but
K is for the 5 Keys to a Strong Business at your Bed and Breakfast Read More »
Sandy Soule, colleague, B & B travel writer and all around smart lady, has a mantra. “Vertical surfaces are for the innkeepers, horizontal surfaces are for the guests”. All of us at The B&B Team quote these wise words often. We have visited Bed and Breakfast Inns where we have found it necessary to clear
C is for Clear the Clutter Read More »
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