Just say the word, blackmail, and it brings to mind evil images and dark thoughts. The definition of blackmail: ‘…the action, treated as a criminal offense, of demanding money from a person in return for not revealing compromising or injurious information about that person.’ For innkeepers today, it isn’t the demand for money. Blackmail in today’s world […]
Blackmail! What You Can Do Before It Happens? Read More »
In the beginning there was Trip Advisor, the review site. A hate/love relationship flourished within the lodging industry including bed and breakfasts. No big news here. ‘Slowly I turned…step by step..inch by inch’… and Trip Advisor became the largest travel related website in the world. For those who could see into the future it became inevitable
Trip Advisor-The Hate/Love Relationship Continues or Does It? Read More »
Remember William Buckley Jr., the conservative political commentator and author? He had a command for the English language unlike no other. Here is what he wrote in an essay about why people don’t complain face to face. “…we are all increasingly anxious in America to be unobtrusive, we are reluctant to make our voices heard,
Guest Complaints:Face to Face or Facebook Read More »
A simple definition (thanks once again to Wikipedia) is: The practice of monitoring the internet reputation of a person, brand or business with the goal of suppressing negative mentions entirely, or pushing them lower on search engine results pages. I remember in High School it was not a good thing when there was talk about someone having
ORM is for Online Reputation Management Read More »
If you check out your Thesaurus (thanks to Microsoft Word it is just a few clicks away) the word ‘better’ offers a few similar adjectives and one is ‘Improved’. Innkeepers are constantly improving their properties, at least they should be. In Jay Karen’s recent Key Notes article in the Winter IQ magazine he boldly and justly
Inn Tune-Up – Better Way to Improve Read More »
One of the joys of being part of The B&B Team is the opportunity we have to work with great Innkeepers at great Inns in great locations. Many of the locations are in well known ‘destination locations’ and some are in less known ‘undiscovered’ locales. Eastport, Maine is a small town on an island accessible by a causeway and
Eastport…Downeast Maine’s Must See Destination! Read More »
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