First and last, this is not about the silly rants from a known sit-com celebrity this past summer. What it is about is a gentleman from the Kennebunks who recently passed away, Hank Spaulding. Didn’t know him well, in fact, barely at all. I did however know of Hank and his wife through their local […]
In our seminars for Aspiring innkeepers we often use an analogy that we believe illustrates the essence of Innkeeping. “If you enjoy giving a gift to someone and seeing the joy it brings more than you enjoy receiving a gift, then you have the heart of an innkeeper.” Our seminar attendees usually sit silently and
H is for the Heart of the Season Read More »
In case you haven’t heard 2012 is just around the corner and the PAII Innkeeping Conference and Trade Show in Little Rock, AR. January 23-26. The B&B Team is really looking forward to attending in Little Rock, a town I for one have never been to. The Peabody Hotel looks like a fun place also,
P is for PAII Innkeeping Conference and Trade Show Read More »
A simple definition (thanks once again to Wikipedia) is: The practice of monitoring the internet reputation of a person, brand or business with the goal of suppressing negative mentions entirely, or pushing them lower on search engine results pages. I remember in High School it was not a good thing when there was talk about someone having
ORM is for Online Reputation Management Read More »
Gastronomy is defined in Wikipedia as the art or science of food eating that also involves the discovering, tasting and the experience of eating. Last weekend Rick and I made a reservation at 91 South, the restaurant located at the PineCrest Inn in Gorham, Maine. Our clients, Matt and Amy Mattingly are the keepers
G is for Gastronomy Read More »
What is it? More important, should you be doing it? I will attempt to decode some of the marketing jargon and bring the reality of yield management out of the airline and hotel realms to our neck of the hospitality business. One interesting fact I discovered was that yield management has only become a part
Y is for Yield Management Read More »
The focal point of a guest room is the bed. I have always proposed that the bed should be the utmost enticement for a weary traveller’s eyes, for it most likely is the first thing they see when entering the room. A major part of the experience you provide for your guest is the sleep experience.
B is for Fabulous Beds Read More »
We all know that jobs are on the minds of American citizens as well as the world. But this blog will be about Steve Jobs and some of his inspirational thoughts that I found so telling in relationship to how we live our lives. I listened to an interview that Steve gave with Brian
Jay Karen’s Video Blog and the following posts on the PAII Forum got my brain a racin’. Like Jay we at The B&B Team visit many Inns and are also a witness to the good, the great and the not so terrific. On the subject of hangers let me first reveal a story from my
C is for Cost of Doing Business Read More »
Unlike lifestyle or financially viable inns, by “feasible” we mean “properties with a size and location that have the realistic potential to become financially viable. They may include unique hospitality properties that are distressed, closed, under-performing, or currently used for other purposes.” What kinds of bed & breakfasts are we talking about?
F is for Feasible Inn for Sale Read More »
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